Return & Refund Policy

At Ranger Lamp, we aim to ensure a smooth and reliable shopping experience. This policy outlines the conditions for returns, replacements, and refunds.

1. Eligibility for Return You may request a return or replacement if:

• The product is damaged, defective, or incorrect
• The request is raised within 7 days of delivery
• The product is unused, unwashed, and in original condition with tags and packaging intact

Note: Used or damaged products (not due to delivery issues) are not eligible.

2. Non-Returnable Items

• Products marked as Final Sale / Non-returnable
• Items damaged due to misuse or improper handling
• Products without original packaging or tags

3. Return Process To initiate a return:

1. Contact us at support@rangerlamp.com
2. Share your order ID, issue details, and product images
3. Our team will verify and arrange a return pickup (if eligible)

4. Replacement Policy

• Eligible items will be replaced with the same product (subject to availability)
• If unavailable, you may opt for a refund or store credit

5. Refund Policy

• Refunds are processed after quality check of returned product
• Refund will be issued to:
  • Original payment method, or
  • Store credit (if chosen)

Timeline:

• Refund processing: 5–7 business days after approval
• Bank processing may take additional time

6. Shipping Charges

• Free return pickup for damaged/incorrect products
• For other cases (if allowed), return shipping charges may apply

7. Cancellation Policy

• Orders can be cancelled before dispatch only
• Once shipped, cancellation is not possible

8. Important Notes

• Ranger Lamp reserves the right to deny returns if policy conditions are not met
• Slight variations in color/texture may occur due to lighting and are not considered defects

9. Contact Us For any return or refund queries: Email: support@rangerlamp.com